The following list contains the top 8 reasons that printing jobs we receive are delayed and/or assessed additional prepress charges.


Our prepress group works very hard to thoroughly check your job before we output any film. However, the ultimate responsibility for making sure your job is correct is yours. If there are mistakes in your file they may generate delays and/or extra charges. Please check your work very carefully.

1. Failure to include all Fonts with your disk:

Though we maintain a large library of fonts, there are over 20,000 different fonts out there and we can't possibly have them all. Even if we happen to have a font with the same name as the ones you use, it's possible that they were designed by different companies, and are not identical. Any differences can cause type to reflow, lines to get cut off, hyphenation to change, etc.

If you supply files using fonts we do not have, your job will be delayed until you can supply us a copy of the font(s), or you authorize us to substitute a similar font that we do have.

If you are supplying Adobe typefaces, be sure to include both the screen and printer fonts!

2. Failure to use the CMYK color system:

Some spot/PMS and RGB colors are not accurately represented in CMYK. Notably, metallic colors, some oranges and some greens are not well represented by CMYK. If your files use these spot colors, it will be necessary to contact you to determine if you wish to change your design, or run our closest, albeit not accurate, CMYK match. We recommend using the Pantone Process, Trumatch or Agfa color systems for color selection.

Graphics provided as RGB will frequently not print as desired. Be sure to convert all graphics to CMYK and then check the CMYK conversion prior to submitting your job.

3. Missing Scans or Image Files:

Most desktop publishing systems only store a preview image in the files they create, and must retrieve the original graphic files prior to printing. We frequently receive Quark and PageMaker files without the linked graphic files, and must delay the job while we wait for these graphic files to be sent.

4. Low Resolution Scans:

Most of the problematic scans we receive have been scanned at too low resolution. (Please see the discussion of scan resolution on previous page.) We also receive files with images scanned at many times higher resolution than required. These oversampled scans waste disk space, and greatly increase output time without any corresponding increase in output quality.

5. Failure to submit a CURRENT (B&W or Color) proof:

Your proof provides information crucial to the correct production of your job. Without a proof we cannot determine if what we are about to print is correct or not.

We can't stress enough that proofs should be generated from the exact same file that you are sending us. Any last minute edits to the file should result in a new proof. Please mark the proof "Proof is Current" to let us know that any discrepancy between our output and your proof is in fact, an error. If for any reason you cannot supply a current laser proof, please note any changes and/or corrections on the out-of-date proof. Also, if your proof is not printed at 100%, please mark the proof "Not at 100%".

When no proof is provided, we have no guide as to how you want your lines to break. Without a current proof, we don't know if a type reflow is the result of a last minute edit, or a difference between our default settings and yours. We will try to contact you for final clarification of any discrepancy. However, if we cannot reach you, we may have no choice but to delay printing your job. We operate three shifts, and may be working on your job while you are unavailable.

The second most frequent problem caused by not receiving proper proofs is related to color output. To assure your job is output correctly, please submit both composite and separated proofs. Color composites are even better. If you supply only a black and white composite, please mark all graphics with the color they should print, and label all graphic elements as either B&W or color. Many color graphics files are displayed on the computer screen in black and white. If you don't label the elements as color, we will never know that they should print in color.

6. Failure to submit a folding/backing dummy:

It is sometimes obvious how a piece should be folded and/or backed up. However, quite frequently it is not. We need a good folding/backing dummy to set up your piece properly. Without a dummy, we may have to contact you for clarification. If we cannot reach you quickly, your job may be delayed.

7. Failure to make your files bleed when required:

In most desktop publishing programs, making an image bleed is as easy as placing all images such that they extend 1/8 inch beyond the border of the page. Though it is easy to set your files to bleed while you are creating your piece, it is time consuming to alter your design once it gets to us.

8. Failure to supply us with a contact name for questions:

One unfortunate reality of computer prepress operations is that we commonly have questions or need clarification of something prior to printing. Please be sure to include the names of people we can contact if a question arises.

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