ORDERING INFORMATION, TERMS AND CONDITIONS
HOW TO ORDER
Make a copy of the order form and check list. Fill in
the specifications of your job including: quantity, turnaround
time, paper stock, trim six, etc. and any other special instructions.
Send the order from, your disks, your laser proofs and a deposit
of at least 50% of the total price. and we'll begin production
immediately.
If you have any questions, don't hesitate to call our toll
free number (800) 886-9301. One of our customer service
representatives will be happy to help you.
DROP SHIPPING INFORMATION
If you would like the job to be shipped to a third party, please
be sure to include the address, phone number and a contact name
for the drop shipment. Also be sure to arrange for payment prior
to drop shipment.
PAYMENT TERMS
A 50% deposit is required with each order. The balance will be
collected COD. Most major credit cards are accepted. Credit terms
are not accepted.
QUOTATIONS
All quotes provided by GRAPHIC CONCEPTS are valid for thirty
days. Orders not received within this time are subject for review.
TAX EXEMPTIONS
New Jersey businesses must enclose a tax exempt form with their
first order. If the tax exempt form is not received, appropriate
New Jersey state sales tax will be charged.
TURNAROUND TIME
Turnaround times are quoted in working business days, and do
not include weekends or holidays. Orders received at our plant
before 12:00 noon are started that day. Orders received after
noon will be started the following day.
ADDITIONAL WORK
The catalog standard turnaround times are for printing only.
Additional services such as folding, perforating, binding and
special cutting may add time. Call your Graphic Concepts customer
service agent for complete details and a delivery quote for your
particular job.
CANCELLATIONS
All canceled orders will be charged a minimum fee of $50. Orders
which have proceeded into our production process will be charged
according to the degree of completion at the time of cancellation.
QUALITY CONTROL
Our company takes pride in the consistent quality of our work.
We perform extensive checks of your job before, during and after
the printing process to assure that the job meets your specifications.
In the rare case that you are dissatisfied with your job, you
must make a formal complaint within 48 hours of receipt. Graphic
Concepts will respond within 24 hours.
COLOR CONTROL
Our company prints to high quality commercially pleasing color
specifications. A very small color shift may occur between your
original and the printed job. If part of your job is particularly
color sensitive (e.g. your logo must match the original exactly)
please note it on your order. We will be sure to keep the color
of any critical components as close as feasible.
COPYRIGHT INFRINGEMENTS
Graphic Concepts will not accept responsibility for copyright
infringements resulting from the reproduction of documents provided
by its customers. Graphic Concepts reserves the right to refuse
any job it believes will violate any Federal, State or local
law.
SHIPPING CHARGES
All shipments are F.O.B. from our factory in Pompton Plains, NJ. We
will ship your job via the carrier of your choice. If shipping
service is not specified, orders will be shipped UPS Ground. The customer is responsible for all
shipping charges. We charge the standard list price for all shipping
(unlike some printers who mark up prices substantially). All
orders processed by Graphic Concepts are assessed a $10 handling
fee.
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